Courtyard by Marriott West Springfield

This has been hands down one of my favorite "Stay to Play" hotels. The rooms were nicely kept, and the pool was functioning. It's literally rite off Route 5 and surrounded by everything from Aldi to CVS and restaurants. There is plenty of parking, friendly staff that thankfully didn't push the hotel app, and the beds are beyond comfortable. Seriously, my son is still talking about the beds . Also don't sleep on the food. The Tater Tot breakfast bowl is phenomenal. Here is what I will say that some of my team may disown me for. I liked that they put their foot down with the kids' shenanigans. We came as a youth hocky team, and the kids are used to running the hotel show. This place was not having it. No knee hockey in the hall, no kids unsupervised in the gym and no manhunt throughout the hotel. My cons: *If you are hosting a youth hockey team, please clear a room for knee hockey it's a BIG thing for tournament hotel stay and will save all of our sanity and contain the beasts. *The wifi is awful. We were running off apps that tell us everything from our next rink to meal meet-ups and this made it difficult. My son couldn't log onto his Google classroom for school assignments. The lobby was better but still not super efficient. *The placement of the hotel soap/shampoo in the shower is not ideal. If the heads are straight, be prepared for scratches. Those definitely need to be reconsidered. *We had a pool issue with other guests. Looks like they booked a pool party, and not only did a few of their kids not mesh with ours the older boys were throwing items across the pool, when asked by an adult to stop or toss alongside the pool they got mouthy and disrespectful. None of the adults from that party even tried to control the situation, and we were informed the party was being hosted by a hotel employee, which appeared to make the older kids feel like they had the upper hand. I did not allow my son to utilize the pool after that evening, but IF that was the case, hotel staff should attempt parties when the hotel isn't hosting these kinds of events. Hands down, I would stay here again.

I had a wonderful stay in Springfield. The hotel was clean and well-maintained, with a heated pool and a great fitness area that made the experience even more enjoyable. One of the highlights of the stay was the breakfast service. We had one of the best cups of coffee, thanks to Sunday. She was warm, attentive, and took the time to ask about our plans, share local attractions, and of course, brew an excellent cup of coffee. Her hospitality truly enhanced our stay.

Location is convenient, lots of stores, restaurants, breakfast and more within 5 minutes drive. Hotel is nice, pool is nice, workout are is nice.

Excellent friendly staff , accommodations were wonderful . Clean spacious rooms .

I was in another State and my loved one had a medical emergency while staying in this Hotel. If it was not for the AMAZING support of KIKI who monitored my husband for me through the night and then called the Ambulance and got him to the Hospital just in time, he would have died, LITERALLY. I am Eternally grateful for the support that she gave me and I am so glad that this issue happened at this hotel and not at another location! The staff here is AMAZING!

I had a wonderful experience at the Courtyard Marriott in West Springfield, thanks to Kiki. From the moment I checked in, she was warm, professional, and genuinely welcoming. She went above and beyond to make sure everything was perfect — from helping with room details to offering great local recommendations. You can tell she takes pride in making guests feel comfortable and appreciated. Her positive energy really stood out and made my stay exceptional. Highly recommend staying here — and if you’re lucky enough to be greeted by Kiki, you’re in great hands! — James H., Guest

This Courtyard is ideally located near shopping, dining, and entertainment and has clean elegant suites. The property has amenities such as business area, bistro, cantina, gym, and swimming pool. The bistro boasts four spacious booths and ample two-party seating. Baris also available. This will definitely be my preferred spot whenever visiting or traveling through West Springfield, MA!

Nice Courtyard if you aer in the area. Very clean and modern rooms, bathrooms. Nice gym and pool. The pool is small but serves its purpose and the water is warm. Very friendly and welcoming staff, always working or moving, never hanging around. This is the one I stay at when in the area.